You can contact the Click2School.com Support Team in the following ways: -
Home Page link
You can return to the home page at any time by clicking on the Click2School.com logo which is located on the top left-hand side of the screen.
'My Account' navigation bar
Access your personal account details. Add and manage your former / children's schools and manage your photo gallery, just by clicking on the 'My Account' link in the white band at top right-hand side of the website. Also within this navigation area we have included links to the ‘Help Centre’ where you can access frequently asked questions. ‘Contact us’ if you need any further help, and a link to Login and Logout of your Click2School.com account.
These are located underneath the grey profile bar and show you exactly where you are in the site. You can click on the links to back-track to pages previously visited.
The search box is located towards the top of the website which can be used to search for schools by name, address, town and/or county. Just type in the schools’ name and click Search and off you go.
The number of schools in your basket can always be seen at the top of the screen. To view your basket at any time just click the “Your basket” link situated at the top right hand corner.
When you have selected the school profiles you’d like to subscribe to and have added them to your basket, you can start the payment process by clicking on the “Register” link at the top of your screen. You will be prompted to enter your personal details and set-up a password for your account login. You will also be asked to confirm the number of schools you wish to subscribe to. You will have the opportunity to amend this if you wish.
You will then be sent a confirmation email for security purposes so that we can confirm your identity and your order. Please click on the link within the email to return to the site where you will be prompted to login using the email address and password chosen by you during registration.
Once logged in, you will be shown the contents of your basket and the total subscription fee.
At this point you can go straight to the PayPal checkout to pay for your subscription by credit or debit card. For schools, there is an option to request an invoice which will be emailed to you.
When you're ready to complete your purchase, you need to click the 'place order now' button and wait for confirmation from Paypal that your payment has been processed. You will also be sent a confirmation email with details of your order shortly after we've received it.
If you don’t have access to a bank account and you wish to pay via postal order just register as usual. When you have received your confirmation email, print this off and pop it in the post along with your postal order to the address below:
Unit 3 & 4 Ivy House
When we have received your postal order we will update your registration from the 7 day trial to an annual subscription.
If you wish to change or update your Click2School.com account information please click on 'My Account' in the top menu bar (remember that you'll need to Login first!)
Then all you need to do is have fun uploading picture, adding text and keeping up to date with your chosen schools and local community.
If you are experiencing difficulties with the website or making a payment please contact us directly via the methods below:
By email: firstname.lastname@example.org
Call our Customer Service team on 01922 410666, any time between 9am and 5pm, Monday - Friday. (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)
We welcome all feedback, so please drop us a line and let us know what you think.